Return policy
Return & Refund Policy
Last Updated: July 07, 2026
At Care Mamas, we want you to feel confident and comfortable with your purchase. If you are not completely satisfied, we are here to help.
1. Return Eligibility
We accept returns within [e.g., 14 or 30 days] of your delivery date. To be eligible for a return:
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Items must be in their original, unused, and unwashed condition.
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All tags and hygiene seals (if applicable) must be intact.
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For health and hygiene reasons, certain intimate items (such as used underwear or shapewear that has been worn directly against the skin) may not be eligible for return if the original packaging is opened or the hygiene seal is broken.
2. How to Initiate a Return
To start the return process, please follow these steps:
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Email us at support@caremamas.com with your Order Number and the reason for your return.
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If your return is approved, we will provide you with instructions on where to send the package.
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Please ensure the items are packed securely to prevent damage during transit.
3. Return Shipping Costs
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Defective Items: If the item you received is damaged or defective, we will cover the return shipping costs.
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Change of Mind: If you are returning an item due to a change of mind, size preference, or other personal reasons, the return shipping cost is the responsibility of the customer.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within [e.g., 5–7 business days].
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Shipping costs are non-refundable.
5. Exchanges
If you need a different size or color, the fastest way is to return the item you have and make a separate purchase for the new item once the return is accepted.
6. Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned:
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[e.g., Gift cards]
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[e.g., Items marked as 'Sale' or 'Clearance']
7. Contact Us
If you have any questions regarding our return policy, please feel free to reach out to us:
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Email: support@caremamas.com
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Instagram: @care.mamas